Returns & refunds

The short version

⚠︎ RELLENAR: "You have X days from delivery to return it." Put the number here, in the first line. A return policy without a number reads like there isn't one.

What we need

• Your order number.
• The item, with the earplug tips.
• ⚠︎ RELLENAR: original packaging required, or not?

Who pays return postage

⚠︎ RELLENAR: say it plainly. If the customer pays, say so — hiding it costs you more in support tickets than it saves in postage.

How long refunds take

⚠︎ RELLENAR: business days from when the return arrives, and to which payment method.

Hygiene

⚠︎ RELLENAR: decide and state your position on returns of a product used in the ear. Whatever you choose, say it before someone buys, not after they ask to return.

Damaged or wrong item

Email us with your order number and a photo. We'll sort it out — see Contact.

This page is the plain-language version. The binding text is our refund policy.